How can I contact Absolute Venus? Please contact us with any questions you may have via the contact form on this site or by emailing firstname.lastname@example.org. Our Contact Us feature also allows you to leave a written message for us and we will respond with in 24-48 hours of receipt of your inquiry.
Does Absolute Venus provide international shipping for items purchased via the online shop? Currently, the shop fulfills domestic USA orders. Stay tuned for further information once International shipping becomes available.
When will my order ship? Orders are fulfilled as promptly as possible once received. Shipping times may vary. Orders with Ground Shipping typically take between 1 to 3 business days for processing (excluded holidays and weekends). Billing and Shipping address must match, no exceptions. You will receive an email with tracking information when your order has been shipped.
How long will it take my order to arrive? We currently offer Standard shipping. Orders are typically shipped within 48 hours after the order is placed, and standard Ground Shipping orders arrive in 4 to 5 business days once order is shipped. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.
How do I change my shipping address once my order is placed? If you have entered an incorrect shipping address, please email email@example.com as soon as possible so that we can correct your address. Once your package has shipped we can not change the address that was originally provided.
How do I return my purchase?
In the unlikely event you are not satisfied with your purchase we will issue a full STORE CREDIT for unused merchandise within 7 business days of delivery of merchandise. Customers are responsible for shipping cost of all returns. Shipping cost are non-refundable. We suggest shipping all returns with the United States Postal Service or UPS to avoid any conflicts with return address. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return.
Where do I ship my items?
All returns must be shipped to the address listed below:
10624 S Eastern Ave
Henderson, NV 89052
How long does it take to receive my store credit?
After you have shipped your return and it is received back, the processing time is 7 business days. We will send an email with a code for your store credit.